Telephoning In English – Handling A Complaint
How to handle a complaint by telephone is a hard skill to learn and requires practice. You need to show empathy, be calm and acknowledge the other person´s frustrations. Here are some Quick Business English phrases to help you:
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- I’m sorry to hear that.
- That must be very frustrating.
- I can see your point of view.
- I can see what you mean.
- Thank you for bringing the complaint to my attention.
- I can see why that’s frustrating.
- I understand, let me try to solve it as quickly as possible.
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